Please find below the terms and conditions applicable to your purchase; they explain your rights as a customer. Should you have any questions, please do not hesitate to contact us, and we will happily explain anything to you. Outlined here is information on from whom you are purchasing (section 1), how you are placing a purchase order (section 2), prices (section 4), shipping and delivery (section 6), right of withdrawal (section 7) and warranty (section 9).
We hope that you will be happy with your purchase!
These general terms and conditions (hereafter referred to as the "Terms") apply to all orders placed by the customer (hereafter referred to as the "Customer" or "you") and Sofia Wistam, org no SE556637299001 (hereafter referred to the "Company", "we" or "us") on www.sofiawistam.se (hereafter referred to as the "Website").
We sell our products to several countries and jurisdictions, and these Terms are designed to be applicable globally. However, depending on your country of residence, mandatory legislation may apply. We respect applicable laws and nothing in these Terms shall be construed as a limitation of your statutory rights, if such laws grant you greater rights than provided here.
By accepting these Terms, you understand and agree that all orders, purchases and transactions are made exclusively between the Company and the Customer.
Once you receive an order confirmation from us, it means that your order has been accepted and that you have entered into a purchase agreement. We recommend that you keep you order confirmation for any future contact with us. We reserve the right to refuse an order for various reasons, such as if you submit incorrect personal information and/or hold previous unpaid debts.
You have the right to withdraw your order until it has been confirmed by us. We will then repay any costs that you, your bank account or credit card company has incurred for the order.
We have the right to cancel an order if the ordered products are sold out. We will then repay any costs incurred to you and inform you of similar products if any are available.
All products remain our property until we have received full payment for them.
Customer information, etc.
You are responsible for ensuring that all personal data you provide to us are correct and complete.
You are responsible for all purchases made with your login details (such as payment cards). Please be sure to keep you login details safe from anyone accessing them without your permission. Please inform us if you suspect that someone ha accessed your login information without your permission.
Prices, fees, etc.
Prices shown on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT. Unless otherwise stated on the Website, payment fees and shipping costs are not included, and these are listed separately. Please note that local fees (such as currency exchange fees, credit or debit card fees, and customs) may apply depending on where you live and your local laws. You are responsible for such fees and they will not be paid by us.
On some occasions, and for certain products, we may offer better terms than those specified in the Terms, such as extended withdrawal rights or free returns. Such terms only apply for a limited time, until the products in question are sold out. We reserve the right to cancel these terms at any time, in which case these Terms apply without change.
Shipping and delivery
Products that are in stock are normally delivered within the number of working days specified on the Website. The estimated delivery time for an order is stated in the order confirmation. In the event of delay, we will inform you and continue to monitor your order. You have the right to cancel your order if the delivery is delayed for more than 30 days, unless the delay has been caused by you.
The item you have ordered is packaged and shipped from our stockroom within 1-2 working days. Additional delivery time is normally 2-5 working days, as approved by you at the time of order. Any changes are clearly specified on the Website - see expected delivery times in the list of delivery methods at checkout.
Depending on shipping method, you may need to collect your order from a specific collection point. If so, you must collect within the timeframe specified on the parcel notice. If you fail to collect the order on time, charges may apply and your order may be returned to us at your expense. We may also cancel the order if you fail to collect it on time.
Free shipping applies to all deliveries within Sweden.
Right of withdrawal
You have the right to withdraw and return your order by notifying us within 14 days of receipt of your product. You will need to send us a notice of return with your name, postal and email address, your order number and a list of the product or products you are returning, using the address information on the Website. You then have 14 days after you have sent us your notice of return to return the product or products to us at your own expense. You are responsible for ensuring the good condition of the product or products during shipment back to us. We therefore recommend that you send them back well packaged, in good condition and in the original box and/or packaging.
We will refund you the amount you paid for the product or products you are returning. Of the money refunded, however, we reserve the right to debit an amount for any value depreciation that may have occurred as a result of your handling having been too detrimental in relation to what is required to determine the product's function or characteristic features. Furthermore, shipping costs are not refunded for parts of a larger order. Shipping costs are only refunded if the entire order is returned. We will issue your refund as soon as possible within the 14 days of receipt of your notice of return. However, we will hold the refund until we have received your returned products or proof that they have been shipped to us (in the form of a courier certificate). Your refund is issued using the same payment method as you used to pay for the returned products unless otherwise agreed.
Return rights do not apply to items made especially according to your instructions or are otherwise custom made for you.
Payment card information
When you shop at www.bysofiawistam.com, your payment is processed by Mondido Payments, a secure electronic payment system for Visa and Master Card/Eurocard. All payment card information is stored in accordance with the regulations of the card networks. SLS/TSL – Security and credit card information All payment card information is handled securely on a secure https page and transferred with new versions of TLS.
Our entire webpage is encrypted SSL. If you are on a website that shows https in the address field, all traffic between you as a visitor and the server you communicate with is encrypted. This makes it very difficult to intercept or manipulate information that is sent between the two of you. SSL thereby provides a much higher level of security than an unencrypted http connection.
Warranty and complaints
Some of our products may be covered by warranty. Information about such warranty is provided on the Website or in these Terms. Your order confirmation is a proof of warranty. Our warranties only cover manufacturing defects, and thereby no defects that have been caused by individual changes to the function or appearance of a product by reconstruction, upgrade or other configuration. You must have followed our care tips for your warranty to be valid.
You have the right, within 2 years of receipt of your product, to submit a complaint about a product that is defect according to prevailing consumer protection legislation. You must then send a written complaint to us with your name, postal and email address, your order number and a list of the products to which the complaint applies, to firstname.lastname@example.org. You must submit your complaint as soon as possible after the defect has been discovered. Any refund will be paid out using the same payment method as you used to pay for the defective products unless otherwise agreed.
Limitation of liability
Unless local law states otherwise, our liability is limited to direct damages and under no circumstances shall we be held liable for indirect damages, such as loss of income, etc.
Intellectual property rights
The Website and all its content is fully owned by us and our licensors, and is protected by intellectual property and marketing laws. This means that brands, company names, product names, photos and graphics, design, layout and information about products, services and other content must not be copied or used without written approval from us.
We reserve the right to make errors in images and typography on the Website, as well as in product description, technical information, pricing or information regarding a product's stock status. We reserve the right to correct obvious mistakes and we can at any time change or update information on the Website.
Images on the Website are only illustrative and provide no guaranteed representation of the exact number of products you receive if you order. Nor are they a guaranteed representation of appearance, function or origin of the product.
Amendments to the Terms
We reserve the right to amend these Terms at any time. In such case, we will apply the amended Terms on the Website and they come into effect when you accept them (when you place a new order via the Website, or when you visit the Website).
Conflict of laws and Dispute resolution
In the event of a dispute, we endeavour to follow the decisions from the relevant national consumer protection authorities.
Disputes regarding the interpretation or application of these Terms shall be governed by the country or state from which we conduct our business, and shall be non-exclusively judged by a court where we are based. "Non-exclusively judged" means that you can bring legal action against us within another jurisdiction, if such a right exists under national law.
That is all! We hope you are happy with your purchase!
These Terms were established by Sofia Wistam on 17 August 2018 at 10:35:20 and updated on 15 October 2019 (due to free shipping within Sweden).
BySofiaWistam – email@example.com - By Sofia Wistam AB, Östermalmsgatan 26 A, 114 26 Stockholm, Sweden.