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General terms and conditions

Thank you for your interest in our products!

Please find below the terms and conditions applicable to your purchase; they explain your rights as a customer. Should you have any questions, please do not hesitate to contact us at, and we will happily explain anything to you. We hope that you will be happy with your purchase!


These general terms and conditions (hereafter referred to as the "Terms") apply to all orders placed by the customer (hereafter referred to as the "Customer" or "you") and By Sofia Wistam, org no SE556637299001 (hereafter referred to the "Company", "we" or "us") on (hereafter referred to as the "Website").

By accepting the Terms, you confirm that you are 18 years of age or older, or that you have the consent of your legal guardian, and that you meet the requirements of the Terms. You also confirm that you have read the information regarding the handling of your personal data and cookies, and that you agree to the use of your data in accordance with Shopify's Privacy Policy.

We sell our products to several countries and jurisdictions, and these Terms are designed to be applicable globally. However, depending on your country of residence, mandatory legislation may apply. We respect applicable laws and nothing in these Terms shall be construed as a limitation of your statutory rights, if such laws grant you greater rights than provided here.

By accepting these Terms, you understand and agree that all orders, purchases and transactions are made exclusively between the Company and the Customer.

Orders, etc.

Once you receive an order confirmation from us, it means that your order has been accepted and that you have entered into a purchase agreement. We recommend that you keep you order confirmation for any future contact with us. We reserve the right to refuse an order for various reasons, such as if you submit incorrect personal information and/or hold previous unpaid debts.

You have the right to withdraw your order until it has been confirmed by us. We will then repay any costs that you, your bank account or credit card company has incurred for the order.

We have the right to cancel an order if the ordered products are sold out. We will then repay any costs incurred to you and inform you of similar products if any are available.

All products remain our property until we have received full payment for them.

Customer information, etc.

You are responsible for ensuring that all personal data you provide to us are correct and complete.

You are responsible for all purchases made with your login details (such as payment cards). Please be sure to keep you login details safe from anyone accessing them without your permission. Please inform us if you suspect that someone ha accessed your login information without your permission.

Prices, fees, etc.

Prices shown on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT. Unless otherwise stated on the Website, payment fees and shipping costs are not included, and these are listed separately. Please note that local fees (such as customs, currency exchange fees and credit or debit card fees) may apply depending on where you live and your local laws. For example, the customs fee for Norway is 140 NOK. You are responsible for such fees, and they will not be paid by us.

Shipping and delivery

Products that are in stock are normally delivered within the number of workdays specified below. The estimated delivery time for an order is stated in the order confirmation. In the event of delay, we will inform you and continue to monitor your order. You have the right to cancel your order if the delivery is delayed for more than 30 days, unless the delay has been caused by you.

The item you have ordered is packaged and shipped from our warehouse within 1-2 workdays. Additional delivery time is normally:

· Sweden 2-5 workdays.

· EU 3-4 workdays.

· Norway 5–7 workdays

· USA 5-7 workdays

Depending on shipping method, you may need to collect your order from a specific collection point. If so, you must collect within the timeframe specified on the parcel notice. If you fail to collect the order on time, charges may apply and your order may be returned to us at your expense. We may also cancel the order if you fail to collect it on time.

Free shipping applies to all deliveries within Sweden.

Right of withdrawal

You have the right to withdraw and return your order by notifying us at within 14 days of receipt of your product. You then have 14 days after you have sent us your notice of return to return the products to us at your own expense. You are responsible for ensuring the good condition of the product or products during shipment back to us. We therefore recommend that you send them back well packaged, in good condition and in the original box and/or packaging.

We will refund you the amount you paid for the product as soon as we receive the return. Your refund is issued using the same payment method as you used to pay for the returned products unless otherwise agreed.

Personal information handles personal data in accordance with GDPR. See our privacy policy for information on how we handle your personal data.

Payment card information

When you shop at, your payment is processed by Shopify Payments or Mondido Payments, a secure electronic payment system for Visa and Master Card/Eurocard. All payment card information is stored in accordance with the regulations of the card networks. SLS/TSL – Security and credit card information All payment card information is handled securely on a secure https page and transferred with new versions of TLS.


Our entire webpage is encrypted SSL. If you are on a website that shows https in the address field, all traffic between you as a visitor and the server you communicate with is encrypted. This makes it very difficult to intercept or manipulate information that is sent between the two of you. SSL thereby provides a much higher level of security than an unencrypted http connection.

Warranty and complaints

If your jewelry breaks, please contact us at Keep your order confirmation at hand for a quicker handling. You have the right, within 2 years of receiving of your product, to submit a complaint about a product that is defect according to prevailing consumer protection legislation. Our warranties only cover manufacturing defects. Contact us as soon as you discover the defect.

Jewelry that breaks due to careless handling is not considered a manufacturing defect, and the reparation cost should be covered by the customer.

Follow the guidelines in our care tips to ensure best quality for your jewelry.

Limitation of liability

Unless local law states otherwise, our liability is limited to direct damages and under no circumstances shall we be held liable for indirect damages, such as loss of income, etc.

Intellectual property rights

The Website and all its content is fully owned by us and our licensors, and is protected by intellectual property and marketing laws. This means that brands, company names, product names, photos and graphics, design, layout and information about products, services and other content must not be copied or used without written approval from us.


We reserve the right to make errors in images and typography on the Website, as well as in product description, technical information, pricing or information regarding a product's stock status. We reserve the right to correct obvious mistakes and we can at any time change or update information on the Website.

Images on the Website are only illustrative and provide no guaranteed representation of the exact number of products you receive if you order. Nor are they a guaranteed representation of appearance, function or origin of the product.

Amendments to the Terms

We reserve the right to amend these Terms at any time. In such case, we will apply the amended Terms on the Website and they come into effect when you accept them (when you place a new order via the Website, or when you visit the Website).

Conflict of laws and Dispute resolution

In the event of a dispute, we endeavour to follow the decisions from the relevant national consumer protection authorities.

Disputes regarding the interpretation or application of these Terms shall be governed by the country or state from which we conduct our business, and shall be non-exclusively judged by a court where we are based. "Non-exclusively judged" means that you can bring legal action against us within another jurisdiction, if such a right exists under national law.

That is all! We hope you are happy with your purchase!


BySofiaWistam – - By Sofia Wistam AB, Östermalmsgatan 26 A, 114 26 Stockholm, Sweden.